We are sorry that we cannot serve you the way that you expect
We normally speak and write Czech and our online and mobile banking systems and contracts are in Czech too.
Please be sure that even though Czech may be difficult to understand for you, we will try to give you the best service we can. It is possible that nobody is able to communicate with you at the moment — like now.
We have three pieces of advice for you in this situation
1
Use our mobile or online banking as much as you can
The most convenient way is using our online or mobile banking system through the My Air application. It is intuitive and convenient, letting you take care of almost anything you can think of. See for yourself.
2
Come to our branch with someone who can help you out with Czech
If you come to our branch and want to make sure that we understand each other in all respects, bring along someone who knows your language and ours as well. Without an ’interpreter’, we cannot guarantee to fulfil all your expectations. With an interpreter things will be smoother.
3
My Air can help you when you call us
If you ever want to call us, please use the verification feature in our My Air mobile application. If you cannot speak Czech, we cannot verify your identity and we cannot help you without being sure who we are talking to. If you use the verification feature of the application, your identity can be verified with a single tap on the telephone display.
Download My Air and align it with the online banking
Simply click on the Application (Aplikace) tab in the Settings (Nastavení) section and then click on Add telephone or tablet (Přidat telefon nebo tablet). Then set the option of verification through the mobile application to on. You will find it at Settings / Security / Signatures (Nastavení / Zabezpečení / Podepisování). Just tick Mobile Application (Mobilní aplikace) and it is done.
We believe that this text — written in English for once — will help you understand Air Bank better.
We thank you for your understanding and are looking forward to seeing you next time.
Your Air Bank